Website Support Services From a Developer Who Answers
Changes, fixes and answers when you need them. Send an email describing what you need, and a developer with 25 years of experience picks it up, usually the same day.
Most website problems are small. A form stopped sending, a new staff member needs adding to the team page, an image looks stretched on phones, a plugin is asking for a licence key, or you simply cannot remember how to add a blog post. The difficulty is not the task. It is finding someone reliable who will actually reply.
My WordPress support services exist for exactly that. You email me, or call, and describe the problem in your own words. I reply within one business day, usually much sooner, with either the fix done or a clear estimate. There are no tickets to file, no outsourced help desk and no explaining your site to a new person each time.
Support can be bought as a block of hours used as needed, or included in a care plan. I work on WordPress, WooCommerce, Shopify, Squarespace, static HTML sites and most common hosting control panels, and I can usually diagnose issues with email delivery, DNS and domains as well.
When it makes sense to call me
- Your contact form stopped sending and you only just noticed
- Your old developer no longer replies
- You need regular small edits but not a big project
- Emails from your domain go to spam
- Something looks wrong on phones and you are not sure why
- You would like a developer on call without a full retainer
What you get
Content changes
Text, images, pages, menus, staff profiles, events and blog posts updated for you.
Fixes
Broken layouts, forms, plugins, galleries and errors diagnosed and repaired.
Email and domain help
SPF, DKIM, DMARC, MX and domain renewals sorted out so mail is delivered.
How-to help
Quick screen-share or recorded videos when you would rather do it yourself.
Small improvements
New sections, forms, landing pages or integrations without a new project.
Clear billing
Short increments, estimates before larger tasks and a log of time used.
How it works
- Send a requestEmail or call with what you need. Screenshots help but are not required.
- EstimateFor anything beyond a quick fix, you get a time estimate before work starts.
- FixChanges are made, with a backup first for anything risky.
- ConfirmYou get a short note of what was done and how to check it.
Why work with me on this
One of the clients quoted on this site mentions quick turnaround and timely communication. That is not a slogan. It is the reason people stay with a freelancer for a decade or more.
I know Mihail since 2008 when I hired him as a contractor to develop our company website. His outstanding web development experiences and programming knowledge help the website to be develop in a professional manner. He ensured that the requirements for the corporate branding were met and all the technical requirements were implemented. Mihail is still working, updating and maintaining our website for the last 15+ years, and we feel very confident in his ability and web development skills.
Client websites in related industries
All client work| Client | Business | Industry | Website |
|---|---|---|---|
| Sofia Lashes | Beauty studio | Health, Beauty & Wellness | sofialashes.com (opens in a new tab) |
| Quo Vadis Ministry | Ministry | Nonprofits, Churches & Associations | quovadisministry.org (opens in a new tab) |
| Green Timbers | Organization | Nonprofits, Churches & Associations | greentimbers.ca (opens in a new tab) |
| RMCS | Organization | Nonprofits, Churches & Associations | rmcs.bc.ca (opens in a new tab) |
| The Reformation Messenger | Publisher | Nonprofits, Churches & Associations | imsmessenger.org (opens in a new tab) |
| Bible Well | Ministry | Nonprofits, Churches & Associations | biblewell.org (opens in a new tab) |
Questions people ask
How quickly do you respond?
Within one business day, and usually the same day. Urgent problems such as a site being down or hacked are prioritised.
Can you support a site built by someone else?
Yes. Most of my support clients came to me with a site someone else built.
Do I need a contract?
No. You can buy a block of support hours and use it as needed, or include support time in a monthly care plan.
Do you offer emergency support?
For hacked or down sites, yes. See malware removal for what happens in that case.
Related services
- Website Maintenance ServicesTested updates, real backups, security checks and monthly fixes for WordPress and other sites.
- Website Care PlansHosting, updates, backups, security, monitoring and support time bundled into one monthly plan.
- WordPress Developer for HireCustom themes, plugins, integrations and fixes from a developer who has used WordPress since its early years.
Talk to me about website support
A few lines about your site and what is bothering you is enough. You will get a reply from me within one business day: what I would look at first, and what it would roughly involve.